To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
The first step is to check your meter reading for accuracy. The latest reading is provided on your bill. If your reading is correct you could possibly have a leaky toilet or faucet that's difficult to detect. Also, try walking your water line to detect any signs of a leak. If the water operator has to be called to your residence to re-read your meter and the reading is correct you will be charged for $25.00 service call.
If you read your meter and the reading is incorrect contact the office immediately to have the operator correct the reading.
We work diligently to ensure all readings are correct but we are not perfect, mistakes can be made. With help from you to bring our attention to the matter, it can and will be resolved quickly. We appreciate your help!
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for the treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.